order placed easily online using my cc. customer service was sometimes ok and other times i would receive no response. price for the product ordered was very good imo. tracking had to be requested but i received easily. usps never updated tracking until the day i received. shipping was from turkey and took a little over 3 weeks which is the longest i've had to wait from a vendor. good quality product. package had to be signed for as it came registered mail. packaging was very good for the size order i placed. order placed 4/4/11 order shipped 4/7/11 received 4/30/11.