Review Detail

All online pharmacies
Overall rating 
 
2.6
Product quality / site reliability (weighting = 40%) 
 
3.0
Ease of website use and range (weighting = 5%) 
 
2.0
Price (weighting = 30%) 
 
4.0
Customer service (weighting = 10%. Optional) 
 
0.5
Speed of delivery (weighting = 15%) 
 
0.5
Not good customer service and delivery.

I ordered my meds over a month ahead of time so they would arrive before my current Rx ran out. They state on the web site that orders are usually processed in 5 business days and then shipped. It took them 10 business days to process and ship, now my Rx will not arrive on time and I will be forced to buy a months supply just to get me through the few days in between. I called to see if they would send a new Rx with expidited delivery so they could keep their stated delivery time window, and they said they don't do that. How nice for them. So now I haven't saved any money using Planet Drugs Direct and in fact it will result in me paying more than if I had just bought from my local pharmacy. Also, I had to call the company several times to get the order placed originally due to their requirments for the priscriptions, and each time I was on hold for over 15 minutes to get to a customer service person. My advise would be to stay away from this company since they cannot deliver on their promises and have poor customer service when you have a problem. Dr. W.

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