I am convinced your company is total bullshit and i also think that you guys make fake positive reviews. So glad im smart enough to NOT step into your trap.
Incompetent, unethical, will take months to get your meds, take RX's fromn pharmacies and change the details of the original rx. Do not use!
A nightmare experience of unanswered emails, bureaucratic roadblocks and frustration with their service. I met all the requirements from prescription from a reputable doctor to credit card, to five days of obsfucation. Lousy!!
I ordered Singulair before going overseas and was told by the rep my meds may not arrive before my departure. I said that was OK, I'd just find them in my box when I returned 5 weeks later. There was still no medication in my box when I returned. When I called, they said my meds had been intercepted by the post office and they would reship. One month later, nothing. I call and it turns out they revoked my request for a reshipment via email!! THESE ARE ASTHMA MEDS< NOT CANDY!! and no one had the courtesy to call me and tell me they had not honored reshipment. As a result, I was waiting in good faith for one more month to receive med: nothing! I called and they told me my request had been revoked since I'd agreed to the "shipping risks." The shipping risks I agreed to were to not receive my meds IN TIME, not to NOT RECEIVE THEM AT ALL!! Planet Drugs sent me 2 emails saying essentially: too bad, we're taking your $90, here's $10 towards your next purchase!! I've spent hours on the phone w reps and can never get through to a cust servica agent, only get these infuriating emails saying thanks for writing, but still not honoring your reshipment. Two customer reps have now told me if the post office intercepted, I am entitled to a reshippment, but corporate renegs this promise, WHICH IS ALSO STATED AT THE BOTTOM OF THE ORIGINAL ORDER CONFIRMATION EMAIL!! Hence the title of this review: planet drugs: theives and liars! DO NOT GIVE THEM YOUR MONEY, IF CUSTOMS or the USPS intercepts, your money will be lost, they will not replace!!
Had been using this company for 3 months. First order of Wellbutrin 300xl was perfect. Good price, delivered 1.5 months after order. When my refill arrived, I was quite dismayed to see that they had substituted the brand name that I ordered with an unverifiable pill. Customer service kept passing me around for weeks. This pharmacy is unreliable at best, and quite possibly fraudulent. I would avoid ordering any important medications from them.
Planet Drugs Direct is located in New Zealand, so if you have a problem, you can not speak to anyone with authority to do anything on a real time basis. They have message takers in the U.S. which will type up any complaints and email them the headquaters in New Zealand. Apart from the obvious problem of explaining a complicated problem by email, they only guarantee a turn around time of 48 hours which makes it difficult to have a conversation if you disagree with their reply.
Also, Planet Drugs substitutes generics or manufactured under license by the manufacturer in place of in place of items manufactured directly by the original drug company. For example, on their web site they advertise Effient as being manufactured by the original drug company, Daiichi -Sankyo and they charge as if the product was manufactured by Daiichi-Sankyo. What I received was a product called Parsita which is manufactured by an Indian company Ranbaxy. While Planet Drugs Direct does not sell Prasita, other online drug companies offer it as a substitute for the original and charge less than half what Planet Drugs charges.
Best to avoid this out of the mainstream and unscrupulous company.