They should name this company garbage drugs. The quality level was located somewhere in the toilet.
I have been trying to order from Planet Drugs for almost 2 weeks. At first I couldn't get a fax through to them. I then took a photo and sent that in. They could not find it. I then faxed the original prescription. I just got a call from them saying they have received the faxed prescription, but now require that I mail the prescription to them. By now I am out of the drug I need, and they have made me feel like a criminal. The medication I ordered is not a narcotic, it is eye drops.
Never never again!!! Ordered Lexapro took over 3 weeks to receive.. Ridiculious, plus sent me another overseas brand name.. Not comfortable with that.. Will not take back returns.. They keep you on hold for over 15 minutes.. Sometimes doesnt pay to be penny wise and dollar foolish..
Had several issues and problems with the ordering process, but most importantly is the quality issue and customer service. The Canadian company was supposed to get the prescriptions from Denmark, but when it arrived our order had three different countries names on it, most disturbing, it was manufactured in Asia...not where we would call quality control a high priority. Notified PD and they weren't aware this came from all parts of the world and manufactured there...they were actually confused by all the labels on our order and they would not refund us or exchange from a "safe" country. Never again.
When I placed my order I was told that they were behind and it would take up to 20 business days which wasn't a problem at the time because I had some medication left. The 20 business days came and went with no prescription . Now by this time I was out so I called to find out what was going on and now I was told the drug went on back order after my original due date ! So here I am being responsible and ordering my drug in enough time and Planet Drug can't be responsible on their end so I can receive it in time ! I need this medication on a daily bases for my thyroid and it can end up being serious and when I told this to their supervisor there was no understanding or help on her part. So too bad ! So the drug is now over a month out from when I requested it AND I AM TOLD IT WILL TAKE ANOTHER 20 BUSINESS DAYS TO GET BY MAIL !!!! THERE IS NO SHIPMENT OPTION EITHER JUST THE REGULAR . I am going back to my former pharmacy in Canada at Summit Pharmacy because in the 8 years of doing business with them NEVER a problem !
So what if Planet is a little bit less costly , paying a little bit more for reliability and customer service is worth it especially when it comes to my health !
TERRIBLE EXPERIENCE AND WILL NOT REORDER !
Don't waste your time with them. I ordered a generic version of an non-prescription over the counter treatment. I waited while they went through a very long processing. Then just over a week later they email and say I needed a prescription and must fax them the information. Far from impressed, my first time trying them and my last.
I ordered Berocca Performance Orange over the Phone as their website was having problems. It is a fizzy vitamin supplement. I was told "there is only one flavor". I took that to mean that the orange was the only flavor. When it arrived, it was "original;" I called 3 times over the weekend but their computers were down and no one could help me. Today, I am told that they do not accept returns on "medication". I am now stuck with $200 worth of product I dont want and am waiting for a pharmacist to email me an explanation of why I cannot return the Berocca. Nice but totally inept and ineffective.