They are very, very slow. But this is because stuff gets confiscated by customs. HOWEVER, everytime it happened, they resent the product. Once you get it, it is good. One downside is you can only order one product at a time. If you can wait for your product, this is a very good place to order. I have been using them for about five years. Also the customer service is good. They will respond to emails within two days. They do call you to verify it is you ordering.