I ordered a month ago from this site, a friend of mine told me she had ordered ativan from them and that everything had gone allright, so I took a chance and placed my own order a month ago. I was expecting a little bit faster delivery, but then again i didn't ask for an overnight shipment. I did have some trouble finding stuff and placing the order on the web, it's not exactly intuitive, but they have good prices compared to the otherones I've seen. Before this one, I accidentaly runned into www.rx-pharma247.com and saw the prices, the low variety...everything smelled like a rip off. So anyway, I think it's overall, a good place to order. I don't know where they are, so regarding the customer service complaints I wouldn't know because I've never called. But I would recommend them, the product arrived a week ago, and it was perfect quality.