This has been the only horrendous experience I have ever had buying something on-line. They said they shipped my order two times and it never made it through customs. They told me if I would give them another shipping address they would send it a third time. I said no and from that point on they would not refund me and stopped responding to my e-mails. This has all been in the space of three months. It is now with my credit card company who told me not to worry, that I will not have to pay these criminals.