For the first 4 months I got every order I placed. I got comfortable with them and ordered over $2000.00 of meds and that was in January, so 2 months ago. The policy is if you don't receive your product in 25 days you can either have it re-shipped or refunded. I've been sending email after email with no response. Online chat says different stories everytime. DO NOT ORDER FROM THIS COMPANY they should be blacklisted, look at all the reviews.