I used PNI in 2010 and 2011. I placed an order using eCheck 8/3/2012 and have not received my order. I called and received no answer. I emailed and received no reply. I used the online form and received no reply. They used to be great, but am afraid they have turned to the DARK-SIDE and are take your money and say "have a good day". DO NOT TRUST THEM. I asked my bank to try to reverse the charge, I have not heard back from them (since I just put the request in). Good luck with that one bud.