Product quality / site reliability (weighting = 40%)
Ease of website use and range (weighting = 5%)
Price (weighting = 30%)
Customer service (weighting = 10%. Optional)
Speed of delivery (weighting = 15%)
order not rceceived
We placed an order in April, 2009 and despite repeated and polite email reponses to my questions, the order still has not arrived.