It's a scam.
Package didn't arrive. Surprise.
A few days after I complained, three successive charges for $1,000 each (3k total) in fraudulent charges on my card. They used Venmo with my CC number to make the charge.
Of course, the "replacement" package never arrived either. Surprise.
Fortunately my CC company reversed the original charge and all three of the identity theft charges without even blinking.